Enrollment Policies & Disclaimers
Any changes we make will be retroactive and supersede all previously shared policy & disclaimer language. Only the most up-to-date policies and disclaimers will be operative.

REFUND POLICY

• All request for refunds must be made in writing and emailed to Soccer Shots Temecula Valley at temecula@soccershots.com
• Annual Registration fee is non-refundable 
• Should Soccer Shots find it necessary to remove a child from a class, a refund will be issued after deduction for classes that have already occurred.
• The enrollment fee, which covers a Soccer Shots jersey's packaging, shipment, and delivery, will not be refunded if a parent cancels their child's enrollment.
• No refunds will be issued for failure to attend makeup class
• A $15.00 processing fee will be applied to all refunds 
• Full refunds (minus $15 processing fee) when withdrawal of a child is received 30 days before season start
• No refunds will be issued after first day of classes 
• Refunds will not be issued for failure to attend scheduled class
• Refunds will not be issued for any unscheduled cancellation by site staff
• Refunds will not be issued for any school, site or field closure due to natural disaster, government emergency, health crisis, or force majeure
• Refunds requested after Week 3 of the program will not be considered.
• All requests for credits must be emailed to a Soccer Shots representative.
• A refund may not be accepted for any reason except:
  • The physical ability of the child to participate in the program.

WEATHER POLICY

• All temperatures, wind speeds, and humidity percentages that do not fall within serviceable conditions may be deemed unplayable and will require your scheduled session to be canceled or postponed. Soccer Shots reserves the right to hold outdoor or indoor sessions in all weather conditions while considering the health and safety of participants and staff

PAYMENT POLICY

• PAYMENT IN FULL MUST BE RECEIVED BEFORE START OF SEASON OR CHILD WILL BE DROPPED.
  
• For customers selecting payment plan. By purchasing our product, the Customer authorizes the Company to charge the remaining balance of the purchase 30 days after the initial purchase or before the start date of the season, whichever comes first. 
• For any questions or concerns regarding recurring billing or the payment plan, the Customer can contact temecula@soccershots.com

MAKE-UP CLASSES & CANCELLATIONS

• Make-up classes are not offered if child misses a scheduled class
• Soccer Shots offers up to two make-up classes we have class cancellation/postponement due to weather or field closures.
• Soccer Shots reserves the right to cancel any program due to insufficient enrollment. Upon cancellation, a full refund will be made.
• For park and community programs, there may be instances where a park or church/site schedules an event that conflicts with our agreed-upon start and end dates. If this is the case, there may be times when we have to postpone a session and add on another week due to this event. Please realize that when signing up for programs at parks, churches, and community sites, we do not have complete control of these types of events, and the set schedule may be subject to change.

ARRIVAL & DISMISSAL POLICY

• Parents must sign out children from after-school programs at their session unless their child is signed up for aftercare. Parents are expected to arrive a few minutes before the session is complete. Children signed up for aftercare will be taken to aftercare when the session ends.
• If your child is to be picked up by someone other than yourself, please note the authorized pickup person on the registration.

PRIVACY POLICY

• At Soccer Shots, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you interact with us, including through our website, programs, and communication channels.

  Information We Collect

  • Personal Information: Name, contact details (email, phone number), and child-related details for program registration.
  • Payment Information: Securely processed through trusted third-party providers.
  • Usage Information: Data about your interactions with our website, emails, and SMS messages.

  How We Use Your Information

  • To register participants, manage schedules, and provide class updates.
  • To send notifications, promotional materials, and respond to inquiries.
  • To improve our services and customer experience.

  Information Sharing

  We do not sell or rent your personal information. Data is only shared:

  • With trusted service providers who assist in delivering our services.
  • As required by law or to protect our legal rights.

  Data Security

  We implement industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

  Your Choices

  • Opt-Out: You may opt-out of promotional emails or SMS by following the unsubscribe instructions or replying “STOP.”
  • Access and Update: Contact us to access or update your personal information.

  Contact Us

  For questions about our privacy practices, contact us at: temecula@soccershots.com or 951.305.3375

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